Last updated: October 2026

30-day returns on unopened items

We want you to love your purchase. You may return unopened, unused items in their original packaging within 30 days of delivery for a refund to your original payment method.

Items that can’t be returned

  • Opened or used fragrance oils, body oils, body mists and body care products – for hygiene and safety reasons.
  • Custom and made-to-order items, including Create Your Own blends and named blends. These are final sale.
  • Gift cards.

Damaged, missing or incorrect items

If something arrives damaged, missing or incorrect, email info@scentsandinspiration.com within 7 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund – including shipping – and you won’t need to pay for a return. This applies to all items, including opened and custom items.

How to start a return

  • Email info@scentsandinspiration.com with your order number and the item(s) you’d like to return.
  • We’ll reply with return instructions. Please don’t send items back without contacting us first.
  • Ship the unopened item(s) to: Scents & Inspiration, Inc.
    42207 6th St W #102
    Lancaster, CA 93534
  • Return shipping costs are paid by the customer (unless the return is due to our error). Original shipping charges are non-refundable. We recommend a trackable shipping method.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take a few extra days to post it.

Exchanges

The fastest way to get a different scent or size is to return the unopened item and place a new order.

Local pickup orders

Unopened items from local pickup orders can be returned in person during our hours: Tuesday–Saturday, 11:30 a.m. – 4:30 p.m.

Questions?

Email info@scentsandinspiration.com or call (661) 547-0352.